Taking Care of Customers: Poor Citizenship on Home Services

Nov

Taking Care of Customers: Poor Citizenship

posted by admin in Home Depot

Home Depot says that taking care of customers is ourÂ priority. HD took care of Soon Kim–but not the way she expected.According to a personal injury lawsuit filed in April, 1997 in King County, WA. Superior Court, Kim, a 51 year old woman, suffered a traumatic head injury shortly before Xmas in 1995 at a Tacoma Home Depot.

Climbing the shelving units to reach the item, the employee slipped and lost his footing just as he was pulling the door off the shelf. He dropped the heavy door on Kim’s head, and then landed on top of her as he too plunged to the sales floor 10 feet below. Kim was knocked unconscious. Home Depot’s assistant manager was called to the scene, where he took a photograph of Kim. Kim’s lawyer says HD did not offer to to assist Kim out of the store, and did not call an ambulance. Kim left 15 minutes after the accident. On the way home, she could not remember how to get to her residence. Once home, she complained of a headache and felt dizzy. She has no recollection of the doctor’s visit she made that afternoon.

Her lawsuit seeks damages from Home Depot to pay for her medical expenses, which have reached $25,000 and are climbing, plus pain, suffering and loss, as well as lost earnings. he said. Kim’s lawyer says that despite HD being clearly negligent for these injuries, the company has refused to help with any of her medical bills. This is a prime example of poor corporate citizenship on the part of Home Depot. Home Depot’s adjustment policy is reportedly not to pay medical bills of injured customers until the victim agrees to settle the entire case.

In the past few years, there have been thousands of injuries at retail warehouses, some fatal. Home Depot says that no one is more important than our customers. Washington State Inspector Mark McHarg says: I don’t particularly like walking up and down the isles in most stores because of my experience with it.