Training on Home Services

Jan

Training

posted by admin in home cleaning service

Training is one way of improving the performance of staff and the organisation. However poorly planned and executed training will be a waste of resources, de-motivating for the individuals, fail to equip staff with the right skills and lack management support.

In todayï¿½s competitive market, organisations are looking to learning and development as a way to ensuring that staff deliver their best performance.

The facilities management sector has historically been reluctant and slow to invest in training and development. The skills and labour shortages however are putting pressure on organisations to up-skill and develop their existing staff. In addition, individuals with career aspirations are prepared to invest in themselves to gain additional qualifications and skills as a passport to job security and their future employability.

A thorough evaluation is needed to ensure that training and development schemes and plans are effective. The first step is to conduct a training needs analysis (TNA). Ideally the TNA will reveal the nature of the requirement; the knowledge, skills and attitudes; the gap between current and desired behaviours and attributes; and the needs of individuals.

There are many tools available to gather this information.

These include interviews, observation, consultants, job analysis, review of job descriptions, reviews of absence / accident data and outcomes of appraisals.

Typical training needs for individuals may include conflict management, problem solving and negotiation skills. Some individuals will also require specific job related training such as Authorising Engineers, Corgi accreditation, IEEE qualifications, SIA licensing, or food safety qualifications. Teams may require training in areas such as customer services, health and safety, IT systems (helpdesk, CMMS, CAFM, BMS etc ) and general business awareness.

Another approach is to use a competency framework for the facilities management function. The BIFM have a competency framework of twenty areas or topics. Staff working in a FM department can work towards their BIFM Qualification via direct examinations.

There are two levels, Part I and Part II. Certificates are awarded at each level. It takes about two to three years to study and sit the seven BIFM national examinations.

The topics include

Organisational structure and behaviour, business strategy and the FM function
Managing people, suppliers and specialists and communication
Estates management, building design and fabric maintenance
Procurement, information, quality, risk and financial management
Support and building Services, project management and customer service.
Environmental issues and space management

A portfolio of practical evidence is then required for submission to the BIFM for the final assessment and award of the BIFM Qualification. The benefits of following a recognised course of education are numerous.

The individual gains confidence, satisfaction and recognition of their achievements. The organisation knows that their staff are competent in their profession and are better placed to make informed decisions.

Training should be a planned process. Well managed and delivered, it will develop the abilities of an individual and satisfy the current and future needs of the organisation.

For more information about the BIFM examination programme of study offered by BPP Professional Education, visit www.hr.bpp.com/bifm/ or call 0208 253 6146.

Training
by Jane Wiggins, BPP Professional Education

This press release/article submitted to cleaning 43 by Qube magazine www.qubeonline.co.uk to place your press activity on line with www.cleaning43.com contact Nigel Clark on Tel: 0845 388 0281
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