Home Services

Jerry Prola takes special care of his cream colored carpet cleaning, getting it steam cleaned regularly. So when he saw a coupon from Premier carpet cleaning Care for a $90 cleaning, he thought he’d found a deal. But the day after the steam carpet cleaning, he noticed streaks and blotches, and a stain.

Prola said the carpet cleaning cleaners caused the stain by not putting blocks under the furniture. So Prola called Premier Carpet Care to fix the problem. They charged him another $35 for the second cleaning, carpet cleaning and the stain still didn’t come out.

That’s when Prola got in touch with Consumer Watch. When Premier carpet cleaning Care didn’t call us back, we found Dry Master Carpet Care in Alameda. Joe Russell, owner of Dry Master, went to work on the stains, carpet cleaning and less than an hour later, the blotches and the stain were gone.

Premier eventually called and said it emphasizes customer satisfaction, carpet cleaning and offered to come back out to fix the problem. Since that was no longer necessary, they sent Prola a check for $90. The tip before hiring home cleaning services, ask friends and check out the company on the Better Business Bureau website.

Tags: business, Carpet Cleaning, cleaning, cleaning service, cleaning services, company, home cleaning service, putting blocks, russ

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